Extra support when planning electrical work or power cuts

Explain the adjustment you need

You can ask for large-print information, a written explanation of costs, an interpreter arrangement or time to discuss a quote with someone you trust. Tell the business what would help rather than sending medical records. Agree a named contact and a way to check who is coming.

• Ask for a realistic arrival window and an update if it changes.
• Explain mobility or communication needs and any essential equipment affected by an outage.
• Agree permission before involving a relative or carer in discussions or sharing your details.

Prepare for supply interruptions

National Grid's free Priority Services Register offers extra support for eligible households, including people with medical, mobility or communication needs. Register with the relevant network operator and ask your energy supplier about its support too. Registration does not guarantee uninterrupted electricity or earlier restoration.

• If you depend on powered medical equipment, agree a contingency plan with its provider or your care team before planned electrical work.
• Check with your telephone and personal-alarm providers what works during a power cut; a digital landline may lose power with its router.

Keep the right contacts available

Keep a charged mobile and a written contact list. Call 105 for a network power cut or network danger, 999 for fire or immediate danger, and a competent electrician for internal electrical faults. For directory information or an accessible version of a guide, contact Anthony at anthonylegal@hotmail.co.uk; the directory cannot dispatch emergency help.